The Roaring PJ - A Social Media Blog

Customer Service

How to Deal With Negative Comments on Social Media. Ignore or Engage?

Posted on by Melanie Yunk

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Managing social media isn’t all fun and games and memes. You’re almost guaranteed to run into negative comments. If you’re lucky, you’ll rarely have to tangle with these thorny customers. But for most social media managers, running damage control is … Continue reading

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Using Facebook Messenger Bots to Connect with Customers

Posted on by Melanie Yunk

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The power of Facebook messenger bots in a brand’s marketing arsenal is valuable for connecting with customers and driving sales, but is often overlooked. Think about this – you hop onto an unfamiliar brand Facebook page. You are seeking information … Continue reading

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