Online Reviews and Reputation

How to Remove Personal Information from Google Search Results To Protect Your Privacy

Posted on June 30, 2022 by Melanie Yunk

A new Google feature allows users to remove personal information from Google search results. All it takes is a little research and a few minutes to complete an online form. You may find it difficult to imagine, but, thanks to … Continue reading →

How to Deal With Negative Comments on Social Media. Ignore or Engage?

Posted on October 1, 2019 by Melanie Yunk

Managing social media isn’t all fun and games and memes. You’re almost guaranteed to run into negative comments. If you’re lucky, you’ll rarely have to tangle with these thorny customers. But for most social media managers, running damage control is … Continue reading →

What’s the Fuss About Influencer Marketing? Yet Another Spin on Reputation Management

Posted on February 26, 2017 by Melanie Yunk

Recently, we’ve explored a few topics around business reputation management and customer review acquisition. Now, we will look deeper into paid influencer marketing and sponsored content, yet another tactic for proactive reputation management. At Roaring Pajamas, we believe that managing … Continue reading →

How to Protect Yourself from Address Lookup Sites

Posted on February 13, 2017 by Melanie Yunk

Have you ever Googled yourself and found personal details shockingly easy to uncover? A slew of address lookup sites make personal and sensitive information readily available and at the fingertips of anyone who wishes to find someone’s address. Unnerving as … Continue reading →

How to Acquire Customer Reviews (Proactively and Legally!)

Posted on January 22, 2017 by Melanie Yunk

Last year, we wrote about the importance of reputation management and online customer reviews, and – in particular – knowing what’s been written about you and your business online. We love this topic, as it is so important to businesses … Continue reading →

My Employer’s Snooping! A Social Media Policy Review

Posted on September 25, 2016 by Melanie Yunk

Early in my social media career, when social media policies were just forming, I met people who were asked to give up their social network passwords during job interviews. I also encountered someone who was forced to share a social … Continue reading →

Why Giving a Damn About Reputation Management Matters

Posted on August 7, 2016 by Melanie Yunk

Unlike Joan Jett, who doesn’t give a damn ‘bout her reputation, any astute business owner should pay keen attention to reputation management in order to sustain – and grow – a business in today’s digital age. I mentioned this topic … Continue reading →

Small Business 101 Seminar: A Recap

Posted on May 22, 2016 by Melanie Yunk

On Friday, I spoke at Congresswoman Jackie Speier’s Small Business 101 seminar at the Oracle Conference Center in nearby Redwood City. I felt tremendously honored to be invited by the Congresswoman and thrilled to impart some wisdom I’ve gained as … Continue reading →

Outstanding Customer Service on Social Media Combats Negative Reviews

Posted on March 5, 2015 by Melanie Yunk

Customer service on social media might seem oxymoronic, but really the age-old business concept and new-age technological phenomenon are quite compatible. People both happy and unhappy love to talk, and they will often turn to social media to share their … Continue reading →

Effective Online Reputation Management Helps Boost Your Business Reputation

Posted on August 27, 2014 by Melanie Yunk

As technology continues to dominate how business is performed, an active online reputation management plan is key. Today, your location, how you treat customers and anything else people deem worthy of discussing will show up in either a positive or … Continue reading →